About Me
I’m a digital product manager with a passion for developing products that effectively tackle real-world problems while providing a seamless user experience. I believe that there is a solution for every problem; it is merely a matter of time and perseverance to discover and implement the most fitting solutions. I’m here to facilitate the journey toward finding those solutions before the time runs out.
My Amazing Product Journey So Far!
Product Manager @ Sur La Table, Remote
March 2023 - Present
Managing e-commerce, order fulfillment, and inventory management products in retail space
Leading product development initiatives for cross-platform checkout, website performance, and e-commerce add-on services, ensuring seamless and optimized user experiences.
Developing and consistently maintaining key performance indicators (KPIs), employing advanced analytics tools to steer the inception of innovative developments and integrations.
Collaborating with cross-functional teams to define operational workflows, standard operating procedures (SOPs), and conduct user training on new features and functionalities.
Engaging in collaborative efforts with other Product Managers, Directors, and VPs to contribute to formulating comprehensive product strategies and delineating strategic roadmaps.
Product Manager @ Smooth Commerce, Toronto
June 2019 - March 2023
Managed e-commerce SaaS products in the restaurant tech industry with online ordering, loyalty & engagement solutions.
Achieved successful integration deliveries, encompassing Point of Sale (POS) system integrations with GiveX, Volanté, Brink, Micros Simphony by Oracle, Quick Service by Panasonic, and Visionmax.
Delivered successful product features, including an offer management engine, loyalty enhancements, delivery to door/drop off, order throttling, scan & go, menu wizard, identity management, and digital wallet payments.
Formulated successful partnership developments, such as SkipGo DaaS service by Just Eat, Doordash Drive by Doordash, Gift Card integration with Pay Stone, and Campus Card integration with Switch.
Business Analyst @ The AppLabb, Toronto
June 2017 - May 2019
Worked in the tech-consultancy space and built various custom software applications ranging from new product development, to process optimization and legacy modernization.
Delivered successful projects, encompassing but not limited to Park N Fly, Car Cost Canada, OENO, Gift Jeenie, Urbery Grocery On-demand App, Dial-A-Bottle, Pizza Forno, and Array Marketing.
Demonstrated expertise in project documentation for custom mobile apps, web developments, B2B portal developments, and software modernization projects.
“Live as if you were to die tomorrow; learn as if you were to live forever”